Spire Systems

Current Issues 1

• Managing Temporary Zero-Rating of GST/HST for Qualifying Goods

Hardware and Software 6

• Spire 3.10 and higher Hardware and Software Requirements
• Firewall/Port requirements for versions up to and including 3.11.10
• Minimum Internet access for Spire server
• Spire 3.11 and higher Hardware and Software Requirements
• Spire Cloud internet requirements

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Installing Spire 5

• Installing Spire Client
• Spire 3.6+ Installation - Registered User not available after hours - Partner Activation
• Spire 3.10 and higher installs PostgreSQL 14
• Move Spire Server to a New Server
• Install Multiple Versions of Spire Desktop

Spire Version upgrade 1

• Change Contact Type labels prior to upgrading to Spire 3.8 or newer

Accounts Receivable\Payable 5

• Printing from the AR list when some Customers are set to Email Statement
• Spire Payment Apply explained
• Finance Charges facts
• Void an Accounts Payable Payment
• Posting to Accounts Receivable and Accounts Payable Special Accounts

Customers 2

• Communications tab is greyed for the Billing Address on Spire version 3.9 and newer.
• Adding Credit Card on Customer Gives Email Already Exists Message

Database 6

• Executing a SQL Query using PGAdmin
• Postgres optimization for Spire 2.x
• pgAdmin 4 Server Entry
• How to Restart the PostgreSQL and Spire API Services
• Spire database connection lost while connected to server over VPN

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General 21

• Searching in Spire
• Setting GMail to use App Passwords
• No Company Listed
• Module Column Settings
• Spire module doesn't save column settings

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Import 34

• Command Line Import
• Importing a CSV or Excel File
• Accounts Payable Import Field Descriptions
• Accounts Receivable Import Field Descriptions
• Chart of Accounts Import Field Descriptions

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Integrations 4

• How to setup a Credit Card processor
• How to accept live Credit Card payments
• SendGrid
• Using SendGrid as a SMTP Relay

Inventory 8

• Barcode Font for Inventory Labels
• Inventory quantities are skewed or not updated
• Inventory Out of Balance (Troubleshoot)
• Inventory Reallocate Explained
• Lookup Searching Tips for Inventory Part Numbers

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Payroll 9

• Employee leaving - Last Paycheques (including Vacation payout)
• Pay Periods - Calculations
• Setting up Payroll Benefits and Deductions
• Setting up a Garnishee for an Employee
• CRA Payroll Updates in Spire

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Purchasing 3

• Unissued Purchase Orders auto-close (leave it selected for quicker editing)
• Why did the Purchase Order receiving process post to the Cost of Goods account?
• Closing a Purchase without creating an Invoice

Sales 9

• Move Closed Sales Orders to Sales History
• Change Frequency of Standing Order
• Sales Tax setup for Recoverable Taxes
• Ship Available for Sales Orders with Serialized/Lot inventory requires Spire 2.5.0+
• Sales Orders that have an Invoice number

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Server 2

• Find Your Hostname
• Integrations Manage Access Window is Blank

Users 2

• Account Locked Out
• Web Module and Spire Desktop access when Company is on the Spire Cloud

Common Questions 1

• Spire API v2 FAQ