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Knowledge base
Announcements
Current Issues
1
Managing Temporary Zero-Rating of GST/HST for Qualifying Goods
Installation
Hardware and Software
5
Spire 3.10 and higher Hardware and Software Requirements
Firewall/Port requirements for versions up to and including 3.11.10
Minimum Internet access for Spire server
Spire 3.11 and higher Hardware and Software Requirements
Spire Cloud internet requirements
Installing Spire
5
Installing Spire Client
Spire 3.6+ Installation - Registered User not available after hours - Partner Activation
Spire 3.10 and higher installs PostgreSQL 14
Move Spire Server to a New Server
Install Multiple Versions of Spire Desktop
Spire Administration
Spire Version upgrade
1
Change Contact Type labels prior to upgrading to Spire 3.8 or newer
Accounts Receivable\Payable
5
Printing from the AR list when some Customers are set to Email Statement
Spire Payment Apply explained
Finance Charges facts
Void an Accounts Payable Payment
Posting to Accounts Receivable and Accounts Payable Special Accounts
Customers
2
Communications tab is greyed for the Billing Address on Spire version 3.9 and newer.
Adding Credit Card on Customer Gives Email Already Exists Message
Database
6
Executing a SQL Query using PGAdmin
Postgres optimization for Spire 2.x
pgAdmin 4 Server Entry
How to Restart the PostgreSQL and Spire API Services
Spire database connection lost while connected to server over VPN
View all 6
General
21
Searching in Spire
Setting GMail to use App Passwords
No Company Listed
Module Column Settings
Spire module doesn't save column settings
View all 21
Import
34
Command Line Import
Importing a CSV or Excel File
Accounts Payable Import Field Descriptions
Accounts Receivable Import Field Descriptions
Chart of Accounts Import Field Descriptions
View all 34
Integrations
4
How to setup a Credit Card processor
How to accept live Credit Card payments
SendGrid
Using SendGrid as a SMTP Relay
Inventory
8
Barcode Font for Inventory Labels
Inventory quantities are skewed or not updated
Inventory Out of Balance (Troubleshoot)
Inventory Reallocate Explained
Lookup Searching Tips for Inventory Part Numbers
View all 8
Payroll
9
Employee leaving - Last Paycheques (including Vacation payout)
Pay Periods - Calculations
Setting up Payroll Benefits and Deductions
Setting up a Garnishee for an Employee
CRA Payroll Updates in Spire
View all 9
Purchasing
3
Unissued Purchase Orders auto-close (leave it selected for quicker editing)
Why did the Purchase Order receiving process post to the Cost of Goods account?
Closing a Purchase without creating an Invoice
Sales
9
Move Closed Sales Orders to Sales History
Change Frequency of Standing Order
Sales Tax setup for Recoverable Taxes
Ship Available for Sales Orders with Serialized/Lot inventory requires Spire 2.5.0+
Sales Orders that have an Invoice number
View all 9
Server
2
Find Your Hostname
Integrations Manage Access Window is Blank
Users
2
Account Locked Out
Web Module and Spire Desktop access when Company is on the Spire Cloud
API
Common Questions
1
Spire API v2 FAQ