When adding a credit card to a customer record, you may see a message indicating that a customer already exists with the same email address.

Cause:

This message is sent directly from Payfirma — not from Spire — and indicates that the email address is already associated with an existing customer profile in the Payfirma portal.

Resolution:

Check the email address in the Payfirma Portal to confirm whether it is already in use.
If the email exists there, update or use the existing Payfirma customer profile instead of creating a duplicate.