Common Questions

Port Numbers
Question: Is there anything to be aware of when installing Spire related to Port assignment? Answer: By default, Spire will use Port 10880...
Mon, 16 Mar, 2015 at 11:05 AM
Changing the master PostgreSQL password (HTTP Error 500: Internal Server Error)
If you have forgotten the PostgreSQL master password you can use these steps to reset the master password. This is also useful for fixing a problem wit...
Tue, 17 Jul, 2018 at 11:29 AM
Log file
Question:  Where do I find the log file for troubleshooting? Answer:  C:\ProgramData\Spire\spired.log (or under whatever dri...
Tue, 17 Mar, 2015 at 9:00 AM
Snapshots
(Note: Backing up and taking a Snapshot are two different things. A Snapshot is a dated export of all your accounting data. It can be set to a schedule, but...
Mon, 23 Nov, 2015 at 3:06 PM
Hiding Server Broadcast
Problem  Multiple computers and added companies are being shown in the Company list.  Solution After installing Spire, edit this registry entr...
Thu, 26 Apr, 2018 at 9:48 AM
Searching in Spire
Spire does not use the same search engine as BVE did. When using any general search window, you need to add a wildcard (*) to the end of a partial sea...
Thu, 13 Aug, 2015 at 10:29 AM
Pay Periods - Calculations
Spire Systems supports the following Payroll  Period frequencies: 52 or 53 times per year (weekly) 26 or 27 times per year (biweekly, on every second Fri...
Tue, 17 Apr, 2018 at 11:19 AM
Printing from the AR list when some Customers are set to Email Statement
Question: In a case where there are some customers with Statement method set to Email and some where it is Print, what do we select for Print designatio...
Thu, 19 Oct, 2017 at 1:53 PM
Spire Payment Apply explained
In BV, Invoices and credit memos all linked together and then paid with one payment.  This leaves a poor audit trail and can allow the user to make the a v...
Wed, 11 Jan, 2017 at 1:09 PM
Sales Tax setup for Recoverable Taxes
To Set a Sales Tax to use a GL Credit Account please do the following - Click Edit > Sales Taxes - Double Click the Sales Tax Account - Inser...
Thu, 15 Sep, 2016 at 10:27 AM