Common Questions

No Company Listed
Problem: There is no company listed in the Spire company list.  Solution: Restarting the Spire API Server and PostgreSQL services usually resol...
Fri, 20 Oct, 2017 at 3:51 PM
Module Column Settings
Problem: There are times where changes are made to column headers in a module, either hiding a column or moving it, and Spire does not save the setting ...
Thu, 10 May, 2018 at 10:47 AM
How to Restart the PostgreSQL and Spire API Services
Restarting the PostgreSQL and Spire API Services As part of basic troubleshooting steps assisting with the resolution errors connecting to a database, i...
Tue, 5 Dec, 2017 at 5:41 AM
Historical GL Transactions
Normally you can only see historical transactions that are within the last fiscal year.  However, there is a way to see transactions older than that. St...
Tue, 8 May, 2018 at 10:05 AM
Inventory quantities are skewed or not updated
Step-by-step guide Separate quick-fixes for incorrect or confusing Inventory counts If your Inventory listing counts differ from the counts inside ...
Wed, 10 Oct, 2018 at 1:54 PM
Importing a CSV or Excel File
This document includes important steps for importing data via CSV/Excel, as well as common problems and solutions. Step-by-step guide Using the Impo...
Tue, 21 Aug, 2018 at 7:12 AM
Printer settings for Spire reports (printer, paper source, duplex, copies)
When printing a report from Spire, normally the operating system printer defaults are used if you don't override the default settings.  However, you ca...
Tue, 14 Aug, 2018 at 12:51 PM
Spire module doesn't save column settings
If the Spire module/listing you are accessing is making use of a default filter setup, every time you access the module the default filter's settings w...
Wed, 9 May, 2018 at 1:58 PM
Unissued Purchase Orders auto-close (leave it selected for quicker editing)
When you use the Purchase Order's "Unissue" button, the PO form automatically closes although you probably intended to make changes immediate...
Thu, 10 May, 2018 at 11:22 AM
Finance Charges facts
Here are some answers to common questions about Finance Charges.  If you go to the Accounts Receivable module, typically you'd select some accounts and...
Thu, 10 May, 2018 at 11:58 AM