This article guides you through resolving the '[Errno 11002] getaddrinfo failed' error, which usually occurs due to connectivity issues or DNS cache problems.


Identifying the Issue

The '[Errno 11002] getaddrinfo failed' error may stem from:


  • A disrupted local connection with your server.
  • An expired DNS cache that cannot refresh without an internet connection.


Immediate Solutions

Use the Server's IP Address:

  • Open Spire Server.
  • Click on the Server dropdown menu.
  • Select Edit Server List.
  • Add the IP address or name of the machine running Spire Server.
  • Click Save.
  • Use this information to reconnect.


Local Network Checks:

  • Verify your local network and internet connectivity.
  • Consult your IT department if issues persist, especially with DNS configurations.


Additional Tips

  • Adding the server IP address or server name to the list of companies can provide a more stable connection in environments with frequent internet or DNS issues.


Follow these steps to resolve connectivity errors in Spire. For further assistance, link to related articles or contact support.