In Spire Version 3.6.x, ‘Import Inventory Images’ was added to the Inventory menu.

This tool was designed to copy images from their current directory to a central storage location so that all users can view the files.

 

The reason this tool was designed is to ensure that by default all images are stored in a single location and so that Spire API Service and spire-cloud will always have access to the directories that these images are currently stored in.   

 

Going to the Inventory menu and running ‘Import Inventory Images’ will copy the images to the below shared directory: 

 

C:\ProgramData\Spire\media\[company_name]\inventory_images

 

This process will also update the image file path on the record in the inventory_images table.

 

Troubleshooting

 

If running this tool produces a message like the one below, it could mean that the user logged on does not have access to a directory where the images are currently stored.

 

 

The users who have access to these directories will also need to run ‘Import Inventory Images’ from the Inventory menu on their workstations to copy the images to the shared directory so that everyone can view the files.