Common Questions

Ship Available for Sales Orders with Serialized/Lot inventory requires Spire 2.5.0+
When you open a Sales Order that has back-ordered items, a "Ship Available" button will be displayed if there is now enough inventory available to...
Thu, 10 May, 2018 at 1:51 PM
Trial Balance report is not balanced
If the Trial Balance report has numerical information that is different from what's expected, there's a few solutions you can try before contactin...
Tue, 22 May, 2018 at 11:18 AM
Sales Orders that show as Closed and have an Invoice number
There are times when Spire will have a closed Sales Order with an Invoice Number.  When a sales order is invoiced, and for some reason it cannot be complete...
Fri, 13 Jul, 2018 at 6:21 AM
Inventory Out of Balance (Troubleshoot)
The points listed here in this article can be used to troubleshoot reasons why you may see your Inventory out of balance.  Points to Check: Rec...
Wed, 28 Nov, 2018 at 8:37 AM
Account Locked Out
A Spire user may attempt logging into Spire and see an error message stating "Account has been locked out.  Retry in...".  This means that the use...
Wed, 5 Dec, 2018 at 10:58 AM