Common Questions

Ship Available for Sales Orders with Serialized/Lot inventory requires Spire 2.5.0+
When you open a Sales Order that has back-ordered items, a "Ship Available" button will be displayed if there is now enough inventory available to...
Thu, 10 May, 2018 at 1:51 PM
Trial Balance report is not balanced
If the Trial Balance report has numerical information that is different from what's expected, there's a few solutions you can try before contactin...
Thu, 9 May, 2019 at 8:08 AM
Sales Orders that show as Closed and have an Invoice number
There are times when Spire will have a closed Sales Order with an Invoice Number.  When a sales order is invoiced, and for some reason it cannot be complete...
Fri, 13 Jul, 2018 at 6:21 AM
Inventory Out of Balance (Troubleshoot)
The points listed here in this article can be used to troubleshoot reasons why you may see your Inventory out of balance.  Points to Check: Rec...
Wed, 28 Nov, 2018 at 8:37 AM
Account Locked Out
A Spire user may attempt logging into Spire and see an error message stating "Account has been locked out.  Retry in...".  This means that the use...
Wed, 5 Dec, 2018 at 10:58 AM
Why did the Purchase Order receiving process post to the Cost of Goods account?
You may notice that sometimes receiving inventory posts to the COGS account for seemingly unknown reasons, say when you receive a Purchase Order or post a s...
Thu, 7 Mar, 2019 at 8:01 AM
Display Scaling is Bigger but Spire Font and/or Icon Sizes are not Consistent
1. When you setup your Windows scaling settings (we are using Windows 10 Pro as an example), you can choose to make everything bigger, for example: ...
Thu, 28 Mar, 2019 at 9:56 AM
Inventory Reallocate Explained
The Inventory menu has a feature called Inventory Reallocate.  The function is located on the Inventory menu for users who have access to the option.  The p...
Thu, 30 May, 2019 at 10:09 AM