Sometimes you may see visual artifacts in certain windows, such as the Calendar or email and alert windows.  This is usually associated with, but not limited to, Windows 7 or Windows Server 2008 R2.


For example, the report emailing dialog may be partially visible and overwritten by other controls.  With this example, this was the associated error from the Windows Event Viewer:

Log Name:      Application
Source:        Windows Error Reporting
Date:          2/04/2019 8:08:25 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Dell6400
Description:
Fault bucket 508267287, type 354416178
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: spire.exe
P2: 3.1.0.12
P3: 5c487a66
P4: Qt5Core.dll
P5: 5.10.1.0
P6: 5a7c8091
P7: c0000005
P8: 00197721
P9: 
P10: 


Log Name:      Application
Source:        Application Error
Date:          2/04/2019 8:08:23 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Dell6400
Description:
Faulting application name: spire.exe, version: 3.1.0.12, time stamp: 0x5c487a66
Faulting module name: Qt5Core.dll, version: 5.10.1.0, time stamp: 0x5a7c8091
Exception code: 0xc0000005
Fault offset: 0x00197721
Faulting process id: 0x1294
Faulting application start time: 0x01d4bcff38ec8100
Faulting application path: C:\Program Files\Spire\Desktop\spire.exe
Faulting module path: C:\Program Files\Spire\Desktop\Qt5Core.dll



The solution is most likely to update your video drivers.  There are two main ways to do this (one or both solutions may work for you).


1) Run the Device Manager app and open the Display adaptors node.  Right-click your video device entry and select Properties.  From the Driver tab, click "Update Driver" and follow the onscreen instructions.


2) Run the Device Manager app and open the Display adaptors node.  Right-click your video device entry and select Properties.  From the Details tab, identify the device (the "Device description" property usually helps here).  Go to the video device's manufacturer's website and download/install the newest compatible video drivers.


If you are still having problems, please run Windows Update and install all available updates.  It also helps to upgrade the Spire application itself in case a known issue has been fixed.  As a last resort, please contact Spire Support.