Sometimes you may see visual artifacts in certain windows, such as the Calendar or email and alert windows. This is usually associated with, but not limited to, Windows 7 or Windows Server 2008 R2.
For example, the report emailing dialog may be partially visible and overwritten by other controls. With this example, this was the associated error from the Windows Event Viewer:
Log Name: Application Source: Windows Error Reporting Date: 2/04/2019 8:08:25 PM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: Dell6400 Description: Fault bucket 508267287, type 354416178 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: spire.exe P2: 18.104.22.168 P3: 5c487a66 P4: Qt5Core.dll P5: 22.214.171.124 P6: 5a7c8091 P7: c0000005 P8: 00197721 P9: P10:
Log Name: Application Source: Application Error Date: 2/04/2019 8:08:23 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: Dell6400 Description: Faulting application name: spire.exe, version: 126.96.36.199, time stamp: 0x5c487a66 Faulting module name: Qt5Core.dll, version: 188.8.131.52, time stamp: 0x5a7c8091 Exception code: 0xc0000005 Fault offset: 0x00197721 Faulting process id: 0x1294 Faulting application start time: 0x01d4bcff38ec8100 Faulting application path: C:\Program Files\Spire\Desktop\spire.exe Faulting module path: C:\Program Files\Spire\Desktop\Qt5Core.dll
The solution is most likely to update your video drivers. There are two main ways to do this (one or both solutions may work for you).
1) Run the Device Manager app and open the Display adaptors node. Right-click your video device entry and select Properties. From the Driver tab, click "Update Driver" and follow the onscreen instructions.
2) Run the Device Manager app and open the Display adaptors node. Right-click your video device entry and select Properties. From the Details tab, identify the device (the "Device description" property usually helps here). Go to the video device's manufacturer's website and download/install the newest compatible video drivers.
If you are still having problems, please run Windows Update and install all available updates. It also helps to upgrade the Spire application itself in case a known issue has been fixed. As a last resort, please contact Spire Support.